Refund policy

Please note that our catalogue consists of only living products, so by law we are not obliged to accept any returns. However, we love our customers and want you to love your purchases without the stress of being stuck with a Purifier that doesn't fulfill your expectations.

We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

Apollonia Vitelli will accept, for return or exchange, items that are purchased off our website within 2 days of the purchase under the following conditions:

• There is no visible signs of damage 
• All original packaging is intact
• Any sign of damage will compromise the Apollonia Vitelli guarantee

Item(s) cannot be returned or exchanged after 2 days of purchase.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges, please contact info@grailygroup.com and provide them with your order number and reason for return or exchange.